Blog

There’s no one way to start building a customer education program. Glean inspiration from how MindBody got started and where they’re headed.

You need to build the right team to educate your customers, employees, and partners. Discover seven roles you need on your organizational education team.

A smart customer education strategy spans the entire customer lifecycle. Learn what types of education can propel customers from one stage to the next.

A training needs analysis can help you create educational programs that help your customers and your company. Get best practices for conducting one.

The benefits of customer education are clear but few companies can implement a program at scale. Introducing the Intellum Framework, a step-by-step process, used for two decades.

Intellum has been an innovator in corporate education since we launched the world’s first cloud LMS. Announcing the Intellum Framework, a practical application to an organization's education

Let's dig into the pros and cons of building vs buying a customer education platform or CEP like Intellum.

What is customer education? By popular demand, we’ve created the beginner's guide to cut through the noise and answer the most commonly asked questions about customer education.

We cover the assessment spectrum, the difference between certificates of completion and true certifications, and show how they all have a role in the journey to mastery.

Dr. Julia Huprich, Vice President of Learning Science, shares the mistakes she made with gamification and how it helped her learn the three steps to develop a solid gamification strategy.

Vicky Kennedy, CSO, answers all the hard questions about certifications - along with how to design a certification program that is built for customer education success.

What exactly is included under “customer education”? CSO, Vicky Kennedy defines and categorizes existing customer-facing content across any organization.