The biggest reason customers churn: Companies focus more on selling outcomes than on teaching customers how to achieve those outcomes. The key to true customer success lies in helping customers realize the value inherent in the product they purchased.How can we effectively do this?
Join Greg Rose, CXO at Intellum, and John Ragsdale, Distinguished Researcher and VP of Technology Ecosystems, as they explore the importance of scaled motions that systematically guide customers to achieve their desired outcomes.
In this session, Greg will share insights on how customer education impacts critical success metrics, including customer retention, satisfaction, product adoption, engagement, and expansion.
Participants will walk away with practical insights, including:
- The role of customer education in the CS motion
- How CS can leverage customer education to drive customer and business outcomes
- The 4 key elements of a successful customer education program
Don't miss this opportunity to learn how leading companies leverage customer education to drive business growth and enhance customer success.
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