CUSTOMER EDUCATION AND TRAINING PLATFORM
Grow customers
faster
Customer onboarding, certification, and adoption programs, built and measured on one platform.
What a customer education platform does
A customer education platform is the software a company uses to onboard, train, and certify the people who use its product. It holds the courses, academies, and certification records, tracks what each customer completes, and connects that activity to adoption and retention.
Intellum is the customer education and training platform behind programs at Google and Meta. Google delivers education content to millions of learners on Intellum, and Meta Blueprint serves millions of learners on it as well. Customers move learning data into their own warehouse as it happens, so results are read against the metric the business already owns.
Customer training software
for onboarding, adoption, and certification
Customer Certification
Ongoing Skills Development
Adaptive Onboarding
- Deliver tailored onboarding experiences based on role, product plan, or use case.
- Reduce ramp time with dynamic learning paths that adjust as customers progress.
Feature Launch Campaigns
- Automatically identify customers who need training on new releases.
- Trigger targeted content to boost adoption and reduce churn.
Impact Analytics
- Connect learning activity to retention, expansion, and advocacy metrics.
- Available in real time, with conversational reporting.
LMS for
customer training
An LMS for customer training delivers courses and certifications to people outside the company, tracks completion for every account, and reports the effect on adoption and retention. Intellum's LMS platform runs customer, partner, and employee audiences on one system, each in its own branded academy, with learning data exported to the customer's own warehouse.
Read the customer education guide for program design, the best LMS for customer training evaluation for the buying criteria, and the Intellum vs. Docebo and Intellum vs. Skilljar comparisons for a side-by-side.
Powered by
Intellum AI
Creator Agent
Generate course structures, guides, and assessments from release notes, documentation, or recorded webinars — in minutes.
Manager Agent
Assign, update, and report on customer learning with natural-language requests. Capabilities expanding monthly through our modular intent framework.
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Learner Agent
Provide customers with a persistent AI tutor that can answer questions, suggest next steps, and reinforce learning over time.
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FAQs
What is a customer education platform?
A customer education platform is software for training the people who use your product, including onboarding, courses, certifications, and resources. Companies use it to help customers reach value faster, which improves adoption and retention. Intellum's LMS platform is the product underneath this: it delivers the onboarding, courses, and certifications described above and tracks completion for every customer.
How does customer education reduce churn and support costs?
Customers who understand a product need less support and stay longer. Education deflects support tickets and shortens time to value. Intellum ties learning data to retention and support metrics, so you can see the effect.
Can you sell or certify customer training?
Yes. Intellum supports paid courses through a Stripe integration, plus certifications and credentials for customer audiences, so education can become a revenue stream and a trust signal.
Can you brand a customer academy as your own?
Yes. Intellum's Organizations give each audience its own branded subdomain, logo, colors, and navigation, so customers move into your academy without feeling like they left your brand.
How do you measure a customer education program?
Measure it against business outcomes like adoption, retention, and support deflection, alongside course completions. Intellum reports on learning activity and connects it to those outcomes, including sending data to your warehouse for deeper analysis.
What is customer training software?
Customer training software is the system a company uses to teach customers its product: onboarding paths, courses, certifications, and a branded academy, with completion tracked for every account. Intellum delivers all of it on one platform and reports the effect on adoption and retention, including inside the customer's own data warehouse.
What is a customer training LMS?
A customer training LMS is a learning management system built for people outside the company, so it handles self-registration, per-account reporting, branded academies, and paid or certified courses. Intellum's LMS platform runs customer, partner, and employee audiences side by side, each in its own Organization.
Only with Intellum
An AI-native learning platform that combines creation, delivery, and analytics — so every customer touchpoint drives growth.
