2024 Forrester Report, Commissioned by IntellumCustomer Education Benchmarks & Trends
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Solutions
Overview →
Educate customers, partners, and employees.
For Customers →
Drive retention and revenue with education.
For Partners →
Turn partners into stronger brand ambassadors.
For Employees →
Build enablement programs around education.
Consulting & Services →
Guidance for a world-class education program.
Virtual Events →
Deliver conferences and meetings in platform.
Certifications →
Deliver conferences and meetings in platform.
Platform
Resources
Blog →
Thought leadership from industry leaders.
Case Studies →
Success stories showcasing the Intellum approach.
Events →
Join our team of experts as we explore and demystify customer, partner and employee education.
Webinar Library →
Resources for customer and partner education professionals and leaders.
Research Reports →
The latest research on educating customers, employees, and partners.
Company
Industries
Security →
Deliver onboarding & compliance at scale.
Manufacturing →
Simplify reporting and streamline certifications.
Retail →
Improve product knowledge and maximize sales.
Nonprofits →
Expand programs and educate multiple audiences.
Application Software →
Deploy personalized learning at scale.
Martech →
Create & manage certifications that drive revenue.
Intellum commissioned Forrester Consulting to conduct a study to determine the real impact of customer education.
And the data is in: 96% of customer education programs see positive ROI of their customer education programs. This highly requested report covers:
- Trends on the growth and trajectory of customer education
- The economic impact of customer education as a function
- The most popular and effective methods of educating customers
- How high-performing customer education teams think about resourcing
- How customer education teams are leveraging AI
Download the 2024 study, Driving Business Success Through Customer Education, and learn what top-performing customer education teams are doing to drive business growth.
